Privacy policy

This Privacy Policy describes how gelisleep.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@gelisleep.com or by mail using the details provided below:

Geli INC, 144 Talbert Pointe Dr, Suite 101, Mooresville NC 28117, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

SMS Privacy Notice

SMS consent records, mobile phone numbers collected for SMS messaging, and text messaging originator opt-in data are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. This information is used solely to provide SMS communications that you have requested and to comply with applicable legal and regulatory requirements.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. This sharing may occur through the use of cookies or other similar technologies, where permitted by law.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilling your orders, communicating with you regarding your purchases, providing customer support, sending transactional emails and SMS messages, sending promotional emails or SMS messages where you have provided your consent, improving our products and services, maintaining the security of our website, and complying with applicable legal obligations.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

SMS Messaging

If you choose to opt in to receive SMS messages from Geli Inc., you consent to receive text messages related to your interactions with us, including:

Order confirmations
Shipping and delivery updates
Customer support communications
Product information
Promotional offers and marketing messages (only where you have provided separate consent)

Message frequency may vary depending on your interactions with Geli Inc.

Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP to any message. You will receive one final confirmation message, after which no further SMS messages will be sent unless you opt in again.

Reply HELP for assistance or contact us at Jade@gelisleep.com.

Your consent to receive SMS messages is not a condition of making a purchase.

SMS Privacy

Geli Inc. respects your privacy and protects your mobile information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors that provide support services, including customer service and text messaging providers, is permitted solely for the purpose of delivering the services you have requested.

Text messaging originator opt-in data and consent will not be shared with any third parties except messaging providers necessary to deliver SMS communications.

We maintain records of SMS consent in accordance with applicable laws and industry requirements.

Your Rights

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Cookies

We use cookies to improve your experience, support essential site functions, and help us understand usage patterns. You can control cookie preferences in your browser settings. For more information on managing cookies, visit www.allaboutcookies.org.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.