1. Understanding the 100-Night Sleep Trial
Trial Duration: Eligible Geli mattresses, pillows, and inserts may be tried at home for 100 nights, beginning on the delivery date.
Adjustment Period: Please use the product for at least 30 nights before requesting a return. Return requests may be made between day 31 and day 100. Tubes and bead packs are exempt from the 30-night adjustment period.
2. Initiating a Return
Contact Customer Support: Contact us with your order details to request a return. If eligible, we will confirm the return method and any applicable return costs before authorizing the return.
Product Condition: Returned products must be in like-new, clean condition, with no stains. We may request photographs of the mattress, pillow, insert, or other product before authorizing a return.
Return Costs: Return shipping for pillows and inserts is the customer’s responsibility and will be communicated before authorization. For mattresses delivered without white-glove service, a $199 pickup and return-shipping fee will be deducted from the refund. White-glove service is non-refundable; an additional $199 pickup fee applies.
3. Refund Timing and Exchanges
After we receive and inspect the returned product, Geli will issue the approved refund, less any disclosed deduction, to the original payment method within 7 business days of receipt. Your bank or card issuer may take additional time to post the refund.
Trial purchases are not eligible for exchanges. Product-malfunction replacements restart the trial period. Upgrades may be available upon request and are charged according to the product being exchanged.
4. Important Considerations
Third-Party Purchases: Products purchased through a third-party retailer are subject to that retailer’s return policy.
Contact: For sleep-trial questions or returns, contact support@gelisleep.com.